Terms and Conditions
Treasured Moments Photography Ltd, trading as Darren and Rhian Photography
1. Definitions
For the purpose of this contract, “The Company” means Treasured Moments Photography Ltd, Company No. 9927463, trading as Darren and Rhian Photography, of Rear of 3 Brecon Rd, Ystradgynlais, Swansea, SA9 1HE. “The Photographer(s)” means Darren Keith Whiteley or any photographer appointed by the Company. “The Client(s)” means those whose names appear in the contract. These conditions cannot be varied by the Client(s) unless expressly agreed by the Company in writing.
“The Design Consultation” means the session held immediately after your portrait shoot. This is where you will see yourself as you truly are, and together we will design the artwork that will take pride of place in your home — a reminder each day of how incredible you are.
Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. Bookings
2.1 Experience Fees
An experience fee is payable upon booking. The amount varies depending on the type of experience booked. Bookings pencilled in require payment of the experience fee within 24 hours; unpaid bookings will be cancelled automatically and the appointment released. Experience fees are refundable only as set out in sections 3 and 4 below.
2.2 Experience Fees (with Vouchers)
A fully refundable experience fee is payable at the time of booking to secure your appointment. Bookings pencilled in require payment within 24 hours unless otherwise agreed. Bookings without an experience fee will be cancelled automatically. Experience fees will be refunded at the viewing/ordering experience or may be deducted from your final order.
2.3 Pre-Paid Offers and Packages
If the Client(s) purchase a pre-paid offer or package, the 14-day cooling-off period in section 3 applies. Cancellation after the cooling-off period is subject to the cancellation terms in section 4, which apply equally to packages.
2.4 Refundable Deposits
Where the Company runs an offer (e.g. a free or complimentary experience), the booking requires a fully refundable deposit. The deposit is returned when the Client(s) attend the photo experience and the viewing/ordering experience. If the Client(s) do not attend the photo experience and do not cancel or rescheduled in accordance with section 4, the deposit may be retained to cover the Company’s reasonable costs of the reserved appointment. Cancellations should follow the cancellation policy in section 4.
2.5 Vouchers
Vouchers may be purchased for a photo experience and are non-transferable. Vouchers may not be exchanged for cash. Vouchers are valid until the date shown on the voucher and apply only to the offer shown. Vouchers cannot be used in conjunction with any other offers or vouchers from other sources; one voucher per experience. Vouchers are for new experiences and cannot be used to purchase photographs from previous experiences, nor towards experience fees, which must be paid upon booking. All general terms and conditions apply.
2.6 Gift Vouchers
Gift vouchers purchased as gifts may be used in conjunction with other offers and vouchers. Gift vouchers may only be used for products at the Company and may not be exchanged for cash. A fully refundable booking fee is still required upon booking.
2.7 Age Requirement (Boudoir Experiences)
Boudoir experiences are available only to clients aged 18 or over. The Company may request photographic ID before or on the day of the experience, and reserves the right to cancel any booking without refund where proof of age cannot be provided.
3. Your Right to Cancel (Cooling-Off Period)
If you book online, by telephone, or otherwise at a distance, you have the right to cancel within 14 days of booking without giving a reason, and to receive a full refund of any experience fee, deposit, or package payment. To cancel, contact us in writing (email is sufficient) within the 14-day period.
If your experience is scheduled to take place within 14 days of booking, we will ask for your express consent to provide the service within the cooling-off period. If you consent and then cancel, we may deduct an amount reflecting the work already carried out. If the experience has been fully performed with your consent, the right to cancel is lost.
The cooling-off period does not apply to orders for goods made to your specification or personalised (see section 7).
4. Cancellation of Experience
4.1 Cancellation by Clients
Due to the nature of the experience and the time required to refill appointments, the following applies to cancellations outside the cooling-off period:
- More than 4 weeks before the experience: full refund of any experience fee or refundable deposit.
- Between 2 and 4 weeks before the experience: no refund, but the Company will hold the funds as a credit for you to rebook within the following 12 months.
- Less than 2 weeks before the experience: no refund (unless due to circumstances beyond your control, such as the death of an attendee), but a new mutually agreed appointment may be made.
If the Company is able to refill your cancelled appointment, your experience fee will be refunded regardless of the notice given.
If any member of the party is ill on the day of the photo experience, please call to reschedule. We understand that no one wants to be photographed when unwell — we want you to love your photos and to feel your best.
4.2 Cancellation by the Photographer(s)
In the unfortunate event that the Photographer(s) must cancel an experience for reasons beyond our control (death, injury, sickness, government or local restrictions, etc.), our liability shall be limited to a full refund of all monies paid or rescheduling of the appointment at a time convenient to both parties, at the Client’s choice.
4.3 Events Beyond Either Party’s Control
If an experience must be cancelled due to adverse weather, casualty, strike, or other causes beyond the control of either party, a new experience will be booked at a mutually agreed time within a reasonable period. If no suitable date can be agreed within a reasonable period, the experience fee will be refunded.
4.4 Cancellation of Viewing Experience
The same terms apply to the cancellation of a viewing experience as outlined above.
4.5 Late Arrival and Non-Attendance
Please arrive on time for your experience. If you arrive late, your session may be shortened to avoid affecting other clients’ appointments, and no refund or reduction will be due. If you do not attend your experience without contacting us, this will be treated as a cancellation with less than 2 weeks’ notice under section 4.1.
5. Experiences
5.1 Portrait Experience
Due to the nature of the portrait experience, a female member of staff will always be present throughout. You may bring one person with you to your experience.
5.2 Subjects in Portrait
Please bring only the relevant subjects to be photographed (both parents are always welcome). This is especially important with children, as we work hard to hold their attention to produce photographs you will love. In some circumstances children behave better for a particular family member, and it may be best for that person to bring your child.
5.3 Creative and Artistic Licence
The Photographer will endeavour to create the look requested by the Client(s) but is granted creative and artistic licence in the choice of poses, backgrounds, and props. Our judgement on photographic style and the number of photographs taken shall be deemed correct. We cannot guarantee any specific picture, background, prop, or group arrangement, and some photographs may not be possible where subjects are unwilling to cooperate.
5.4 Cameras, Mobile Phones, and Recording Equipment
No cameras, mobile phones, or recording equipment may be used within the premises of Treasured Moments Photography Ltd at any time, especially while a photo experience or viewing experience is in progress. Anyone not adhering to these terms will be asked to leave the premises.
5.5 Viewing, Ordering, and Design Consultation
Your experience includes one viewing and ordering session, which takes place on the day of your shoot. During this session you will view your images and we will work with you to design and order what you would like. If you wish to view your images again at a later date, additional viewing appointments are available at £100 per session.
Once you have placed your order, you will be asked to check all details and confirm you are happy with it. By making a payment of a minimum of 25%, you confirm that the order is correct and agree to these terms and conditions.
5.6 Conduct on the Premises
The Company is committed to providing a safe and comfortable environment for clients and staff. We reserve the right to end a session, without refund, if a client or accompanying guest behaves in a manner that is abusive, threatening, or inappropriate towards any member of staff, or attends under the influence of alcohol or drugs. The Company accepts no responsibility for personal belongings left on the premises, except where loss or damage is caused by our negligence.
5.7 Image Archive
Images that are not purchased at the Design Consultation are archived for [90 days], after which they may be permanently deleted. If you wish to view or purchase images after your Design Consultation, please contact us within this period. Purchased images are retained as set out in section 9.2.
6. Pricing and Payment
6.1 Payment in Full
Goods will be ready for collection 4 to 6 weeks after full payment.
6.2 Split Payment
If required, we offer split payments: 50% payable upon order and 50% payable 4 weeks later. Goods will be ready for collection 4 to 6 weeks after the second payment.
6.3 Payment Plans
Clients may opt for a payment plan with a minimum 25% deposit. Payment plans are subject to the Company’s approval. The minimum order for a payment plan is £1,000, with a minimum monthly payment of £100. Payment plans are interest-free and are not credit agreements: goods are not supplied until payment has been made in full. Clients will receive their order 4 to 6 weeks after the final payment.
If a payment plan falls into arrears and cannot be brought up to date, monies paid will not be refunded, as production costs on bespoke goods are incurred from the outset, and the outstanding balance remains payable. Goods will not be released until paid for in full. If you experience difficulty with payments, please contact us as early as possible — we will always try to agree a revised schedule.
6.4 Prices and Price Changes
Product prices are those in force at the date of your Design Consultation session immediately after the Portrait shoot, and once your order is confirmed the price will not change. Experience fees and package prices are those in force at the date of booking. The Company may revise its price list at any time for future bookings and orders. Vouchers and pre-paid packages are honoured at the terms shown when purchased. All prices include VAT where applicable.
6.5 Third-Party Finance
As an alternative to our in-house payment plans, we offer third-party finance options (currently Clearpay, Klarna, and PayItMonthly), subject to the provider’s approval. Where a third-party finance option is selected and approved, your payment agreement is solely between you and the finance provider. The Company is not a party to that agreement and is not responsible for the administration or collection of payments under it.
PayItMonthly is a form of credit that allows you to spread the cost of your purchase over monthly instalments. You must be 18 or over, a UK resident (excluding the Channel Islands), and meet our eligibility criteria. All credit is subject to status and affordability checks. Late or missed payments could impact your ability to access credit in the future. PayItMonthly is deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permissions Regime for Regulated Deferred Payment Credit. Details of the Temporary Permissions Regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website. Terms and conditions apply. For full details, visit payitmonthly.uk/terms.
7. Orders
All orders are bespoke and made to your specification, and production begins immediately after your design consultation. For this reason, orders cannot be cancelled, refunded, or downgraded once placed, and the 14-day cooling-off period does not apply to them (personalised goods are exempt under the Consumer Contracts Regulations 2013).
This does not affect your statutory rights in relation to goods that are faulty, not as described, or not of satisfactory quality under the Consumer Rights Act 2015.
Production and collection timescales given in these terms are estimates. Occasionally, delays may occur at our production labs that are outside the Company’s control. We will keep you informed of any significant delay, but a delay does not entitle the Client(s) to cancel an order. Goods will always be supplied within a reasonable time.
8. Collection, Delivery, and Storage of Goods
8.1 Collection of Goods
Every effort is made to ensure your products meet the highest quality. We ask all Clients to inspect their order with us at collection and to confirm its condition on the collection note. This does not affect your statutory rights in respect of manufacturing faults. The Company is not responsible for damage caused after collection, including damage in transit or in handling by the Client(s).
8.2 Storage of Uncollected Goods
Orders must be collected within 4 weeks of notification that they are ready. After this period, storage may be charged at [£X] per week. If goods remain uncollected, the Company will write to you giving 30 days’ final notice to collect. If goods are not collected by that deadline, they may be disposed of, and any monies paid will be applied to the outstanding balance and the costs of storage and disposal. Goods will not be released until paid for in full. Extended storage may be arranged in advance at the Company’s discretion.
9. Model Release and Data Protection
9.1 Model Release (Boudoir Clients)
Due to the nature and sensitivity of the experience, Client(s) are not required to sign a model release before the photo experience begins. The Client(s) may be asked whether the Company may use any images for advertising or competitions; if the Client agrees, a model release agreement will be signed. If the Client(s) have any special restrictions, they must complete the relevant section in full. If the Company agrees, it will acknowledge and sign the restriction; if not, both parties will seek a mutual agreement. Images commissioned for private and domestic purposes will not be published without your written consent, in accordance with section 85 of the Copyright, Designs and Patents Act 1988.
9.2 Data Protection
The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Electronic data is stored on secure systems, and any external service providers we use are required to be compliant with UK data protection law.
We retain images and signed agreements (including model releases) for as long as necessary to exploit and defend our copyright in the images and to establish or defend legal claims. Other personal data is retained only for as long as needed for the purpose for which it was collected, as set out in our Privacy Policy. You have the right to complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we handle your data.
10. Cloud Storage and Data Security
The Company uses secure third-party cloud storage providers to store and deliver client images and related data. While we take all reasonable steps to ensure these providers meet high standards of security and UK GDPR compliance, the Company does not have direct control over external systems.
In the unlikely event of a data breach, cyber incident, or unauthorised access affecting a third-party provider:
- The Company will take all reasonable steps to investigate and respond to the incident promptly.
- Where required under applicable data protection laws, affected clients will be notified.
- The Company will work with the provider to minimise any impact and secure data moving forward.
By engaging the Company’s services, the Client(s) acknowledge that data storage and delivery may involve third-party systems and that no online platform can be guaranteed to be completely secure. Nothing in these terms limits or excludes the Company’s liability under data protection law; however, the Company is not responsible for loss or damage that was not caused by its own breach of these terms or its legal duties.
11. Copyright
Copyright in all images remains with the Company in accordance with the Copyright, Designs and Patents Act 1988. Images may not be copied, scanned, or reproduced without the Company’s written permission. This does not affect the Client’s rights under section 85 of that Act in respect of images commissioned for private and domestic purposes (see section 9.1).
11.1 Complimentary Social Media Files
Digital files are not sold separately. Complimentary social media files are included with certain products. These files are licensed for personal use and social media sharing only. They may not be printed, sold, used for any commercial purpose, or edited or altered (including the application of filters). Copyright in all digital files remains with the Company.
12. Complaints
If you are unhappy with any aspect of our service, please contact us at rhian@darrenandrhianphotography.com or on 01639 849500 and we will do our best to resolve the matter promptly. If we are unable to resolve your complaint, we will provide you with details of a certified alternative dispute resolution (ADR) provider.
13. General
These terms and conditions are governed by the law of England and Wales, and any disputes are subject to the jurisdiction of the courts of England and Wales. If any part of these terms is found to be unenforceable, the remainder shall continue in full force. These terms were last updated in July 2026.